PBX or private branch exchange phone systems are becoming more popular in the business world. PBX is also commonly referred to a voice over internet protocol or VoIP, but PBX is provided as a hosted service by a major telephone company. This is one of the reasons that new and developing businesses are using PBX — the service is backed by a name they can trust. The system also allows you to use features like fax, conference calling, call logs, voicemail and more.
Hosted PBX will also provide you with features like call switching or call routing and manage all the software that is involved in PBX service. You can use the public switched telephone network (PSTN) or VoIP for hosted PBX, or a combination of the two, depending on the reliability of your connection and your business needs.
You’ve probably noticed that more and more companies are beginning to use VoIP to communicate with their customers and colleagues. This is mainly because VoIP offers a number of appealing features and the system is very easy to set up in most cases. The phone system is ideal for busy companies because there are virtually no interruptions when it comes to communicating with consumers. You can also use your VoIP system with an app or as part of your integrated phone system. This will ensure that people can get in touch with your company in the ways that are most convenient for them. As you know, reliable communication is a must for your business, and since you’ll likely to a lot of business on your computer, you’ll need to make sure your computer connection is reliable as well.
In the past, phone systems for small businesses were often very expensive and had components that were hard to figure out and repair. You may also have to pay for or take away communication services depending on your business’ needs. However, VoIP provides technology for phone service using broadband internet and hosted systems that offer a number of advantages that will help to move your business forward.
There are a number of advantages to have hosted PBX, starting with the fact that the system is easy to install, even if you don’t know much about technology. Unlike traditional phone systems, you don’t have to have a technician run wires through your building, and you can set your phone in minutes with the right internet connection and you’re ready to do business. VoIP is also affordable and this means you can stay within your company budget while reaching your customers in an efficient manner.
You can also get in touch with your employees no matter where they are. This comes in handy if your team members travel a lot. The system is hosted by the cloud, so employees can get their voicemails via email even when they’re not in the office. Hosted PBX also provides a range of call features, so you can easily conduct a conference call or utilize the auto-attendant feature when necessary.
If you’re interesting in a VoIP system for your business, talk to your current phone provider about PBX options or choose a company that specializes in PBX phone systems so that you can make the switch.
